General enquiries
info@sarafiasif.com
Replies within one business day
Compliance & KYC
compliance@sarafiasif.com
Documents, verification, source of funds
Complaints
complaints@sarafiasif.com
Acknowledged within 5 business days
Data protection
privacy@sarafiasif.com
Access, correction and erasure requests
Phone
Call the branch or agent who handled your transfer — their number is printed on your receipt. For head-office enquiries, email us and we will call you back.
Opening hours
Monday to Saturday, 09:00–18:00 UK time. Closed on UK bank holidays. Payout times also depend on the destination country's working days.
Registered office
Tech & Transfer Ltd, company no. 16154472.
345 Derby Street, Bolton BL3 6LR
Track a transfer
Have a reference and PIN? Track your transfer instead of emailing — it is faster.
Not happy with something?
Use our complaints process. We acknowledge complaints within 5 business days and aim to issue a final response within 8 weeks. If you are dissatisfied you can escalate free of charge to the Financial Ombudsman Service — details on our regulatory information page.